Voice automation for call centersCustomer management integrationElectronic ride hailingSeamless escalation system
RedRoute is a voice assistant that acts as one of your call center agents to answer and resolve customer requests. It integrates with your phone system and customer management system to make the customer's updates. If RedRoute can't assist, the call is seamlessly escalated to your call center agents. Cornell-based startup that aims to bring the convenience of the ride-sharing model to Ithaca and other college towns. RedRoute connects users with cabs from Ithaca Dispatch's fleet, providing electronic hailing capabilities similar to ride-sharing services.